5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the service that property supervisors want, but too often do not due to a lack of continuing excellent control procedures.
Safety guard companies are unlike any vendor a home supervisor usually hires. If you hire a painter, you can see whether they do their tasks by looking at the walls. However, when you hire a security guard company, how often can you see if the guard organization is performing their job including running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In the majority of cases they likely are, but it’s important to employ a system of verification and quality control to make sure that issues associated with the lack of performing these tasks do not begin to happen.
In this article we’ll discuss five (5) easy steps to enhancing your safety guard service and achieving what you imagine as your perfect gate house security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your condition is among these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security company and ask yourself does it seem adequate.
Additionally, is the security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to screen if the guard is a fantastic match for your house is to conduct a short”interview” to get a sense of the guard and also to describe your expectations. This initial conversation can tell you a good deal on what to expect from that guard and it gives you an opportunity to request a different guard if you feel it is necessary.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every guard to the company itself, in several cases the shield’s orientation to his assigned property isn’t quite as complete. We predict the orientation for the assigned property”Website Specific Training”. Find out what your website specific training resembles:
• Does it happen at your property?
• Who does the training?
• How long is each officer trained?
• How long can the security firm double bank? (Double banking is the procedure for experiencing a seasoned guard working at precisely the same time as the new guard.)
Determine the answer to each of these questions and make certain they match what you feel is sufficient. You should even consider sitting in on your safety guard company’s orientation and also your website specific training to acquire an understanding of what goes into preparing a guard to operate at your property.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard service. When security companies provide poor oversight, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to learn and better understand their duties. If the guards are not being supervised, they begin to feel their work isn’t important and they begin to find themselves as less of a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field supervisor spot checks, the two methods of remote oversight that prove most successful are:
Officer Tour Tracking Systems
In case your guards are required to make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are on your property. These tracking systems permit the security guard company to monitor the log and time the activity of the guards while they are making rounds to various areas on your property. Most Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an updated version of these reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a system for guards to check in frequently with the safety guard company provides a way of earning certain each guard is secure and alert. By having guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel their security is important and being awake and attentive is an important part of their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is happening with your safety as you are not there. During these inspections, make sure to ask your safety guards questions about their responsibilities and duties to make sure they know their tasks. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security consultant be confident the consultant isn’t really a security guard company. If so, your audit is sure to turn up issues with your existing security guard company.